Click Here to Pay Your City Bill Online

The City of Ukiah’s online payment site, hosted by Paymentus Corporation, is an easy way to pay all your city bills: electric, water, sewer, solid waste, and parking permits. Click here to get started.

EasyPay

When you enroll in EasyPay, your bank will automatically deduct funds from your checking account to pay your Ukiah utility bills. You won’t have to worry about missing payments if you are away on a trip. Save time and money! Apply today: Easy Pay Authorization Form

Drop Box

Save the stamp. If you prefer to pay your bill in person, two drop boxes are located at the Civic Center. One is outside for easy drive-by access and another is in the foyer.

Payment Arrangements

If you need more time to pay your bill or wish to arrange a payment plan, please call our office at (707) 463-6228 or stop by for a personal consultation. We can also provide financial assistance for energy bills to eligible households.

Frequently Asked Questions

• How to Setup City of Ukiah Residential Services (Electric, Water, Sewer, and Garbage
• How to Move Services to a New Residence
• How to Discontinue Services
• How to Setup Commercial Services
• Does the City Facilitate Composing?
• How do I report a power outage or get information about a current outage?
• How do I report problems with a street light?

How to Setup City of Ukiah Residential Services

Electric, Water, Sewer, and Garbage

• Complete the Residential Utility Application and/or the Residential Solid Waste Application.
• Bring a photo ID and the completed application(s) to the Ukiah Civic Center at 300 Seminary Avenue between 8:00-5:00 M-F. If you are renting or leasing your residence, you must also bring a copy of your rental/lease agreement. All persons 18 years or older on the rental/lease agreement must be on the services application.
• A credit check will be run to determine the deposit required to open your account. Deposits range from $165-$235 for a rented/leased residence; no deposit is required for an owner occupied residence. Deposits will be refunded after a year of good payment history (i.e. 2 or fewer late payments).
• A non-refundable service charge of $15 for electric service and $15 for water service will be charged when setting up these services.

How to Move Services to a New Residence

• Complete the Residential Utility Application and/or the Residential Solid Waste Application.
• Bring a photo ID and the completed application(s) to the Ukiah Civic Center at 300 Seminary Avenue between 8:00-5:00 M-F. If you are renting or leasing your residence, you must also bring a copy of your rental/lease agreement. All persons 18 years or older on the rental/lease agreement must be on the services application.
• A credit check may be run to determine if a new deposit is required. Existing deposits for accounts in good standing can be transferred to the new account. Deposits range from $165-$235 for a rented/leased residence; no deposit is required for an owner occupied residence. Deposits will be refunded after a year of good payment history (i.e. 2 or fewer late payments).
• A non-refundable service charge of $15 for electric service and $15 for water service will be charged when setting up these services.

How to Discontinue Services

• You may cancel services between 8:00-5:00 M-F either in person at the Ukiah Civic Center at 300 Seminary Avenue or via phone (707) 463-6228.
• Any remaining deposits on your account will be applied to the final bill.
• Any remaining credit balance on your account (including deposits) can be transferred to another account or will be refunded to you via a check within 7-10 days. If your credit balance is $50 or less, you can come into the Civic Center and request a cash refund.

How to Setup Commercial Services

Electric, Water, Sewer, and Garbage

• For electric, water, and sewer service complete the Commercial Utility Application.
• Bring a photo ID and the completed application(s) to the Ukiah Civic Center at 300 Seminary Avenue between 8:00-5:00 M-F. If you are renting or leasing your place of business, you must also bring a copy of your rental/lease agreement. All persons 18 years or older on the rental/lease agreement must be on the services application.
• A credit check will be run to determine the deposit required to open your account. Deposits range from $165-$235 for a rented/leased location; no deposit is required for an owner occupied location. Deposits will be refunded after a year of good payment history (i.e. 2 or fewer late payments).
• A non-refundable service charge of $15 for electric service and $15 for water service will be charged when setting up these services.
• Commercial garbage service is setup directly through Ukiah Waste Solutions. You can contact them at 707-234-6400.

Does the City Facilitate Composting?

Yes! The City of Ukiah and Ukiah Waste Solutions make it easy to recycle your food and yard waste. Check out the details.

How do I report a power outage or get information about a current outage?

24-Hour Power Outage Hotline: 707-463-6288

Call 707-463-6288 24 hours a day to report a power outage or to get information and updates about repairs during a power outage.

How do I report problems with a street light?

Use the Street Light Problems web submission form or the My Ukiah smartphone app to report problems with street lights within the city.

Energy Bill Assistance Programs

• Ukiah C.A.R.E.S. Programs
• Home Energy Assistance Program – H.E.A.P.
• Assistance for Households with Life Support Equipment

Ukiah C.A.R.E.S. Programs

City Assistance for Relief through Energy Support – C.A.R.E.S is an extension of the Salvation Army R.E.A.C.H. Program. The City of Ukiah has three different programs that help with financial assistance for electric utility bills to eligible households. Customers can call the Salvation Army office at (707) 468-9577 to get pre-qualified over the phone.

Temporary Emergency Assistance

• A benefit of up to $350 is available each twelve-month period to an eligible household toward the electric charges on their City utility bill.
• Eligibility is based on 200% of gross annual income of the current Federal Poverty Guidelines.
• The City of Ukiah Customer Service Department provides customers with the proper printouts of their account.
• Non-electric charges must be paid prior to receiving any benefit.

Senior Citizen Monthly Discount

• A credit of up to $40.00 is applied toward electric charges each month to eligible Senior households.
• The City of Ukiah utility bill must be in the Senior’s name.
• The Senior must be 62 years of age or older to qualify.
• Eligibility is based on 200% of gross annual income of the current Federal Poverty Guidelines.
• The benefit shows as a credit on each monthly bill for a total savings of $480.00 each year.

Non-Senior Household Monthly Discount

• A credit of up to $30.00 is applied toward electric charges each month to eligible households.
• Eligibility is based on 200% of gross annual income of the current Federal Poverty Guidelines.
• The benefit shows as a credit on each monthly bill for a total savings of $360.00 each year.

Ukiah C.A.R.E.S. Information and Applications

• C.A.R.E.S. Information
• C.A.R.E.S. Income Guide 2007-2008
• Application for Emergency Assistance
• Application for Monthly Discount
• Application for Senior Discount

Home Energy Assistance Program – H.E.A.P.

North Coast Energy Services offers utility bill assistance once per year to low income households on a non-emergency basis. Contact them for pre-qualification over the phone at (707) 463-0303.

• Application for H.E.A.P. Assistance
• Application for H.E.A.P. Assistance – Spanish

Assistance for Households with Life Support Equipment

Individuals with life support equipment can request to receive assistance for the cost of electricity by completing an application for Medical Baseline Assistance. Upon approval, an additional baseline allowance of 500 kWh to 1000 kWh, for qualified life support needs, is added to the customer’s current baseline. To receive this additional baseline allowance the customer must complete the front side of the application and then take it to their physician. The treating physician must complete and sign the back side of the application. The physician mails the completed application to the City of Ukiah for approval.

• Application for Medical Baseline Assistance

City Services Applications and Forms

• Residential Utility Application
• Residential Garbage/Recycling Application
• Aplicacion Residencial para el Servicio de Basura y Reciclaje
• Easy Pay Authorization Form
• Commercial Utility Application
• CARES Application
• CARES, Asistencia de la Ciudad en Proveer Ayuda en Pagar su Energía
• Application for Medical Baseline Assistance

Current Rates

Electric

• City of Ukiah Electric Rates, effective 2017 through FY 2020

Water

• City of Ukiah Water Rates June, 2016 to January, 2020

Sewer

• City of Ukiah Sewer Rates (July 1, 2014 rates are still active)
• UVSD (outside city limits) Sewer Rates (July 1, 2014 rates are still active)

Solid Waste Disposal

• Ukiah Waste Solutions, Inc. Pickup Service Rate Schedule – Effective Starting 2014
• Ukiah Waste Solutions, Inc. Pickup Service Rate Schedule – Proposed
• Solid Waste Systems, Inc. Transfer Station Rate Schedule –
  Effective Starting 2018

Customer Rebate Programs and Forms

Residential

• FY17/FY18 Residential Rebates Chart
• Residential Equipment Rebate Application
  • Clothes Washer
  • Dishwashers
  • Refrigerator
  • Electric Storage Water Heater
  • Heat Pump Water Heater
  • Smart Power Strip
  • Variable Speed Pool Pump
• Refrigerator & Freezer Recycling Rebate Application
• Residential Lighting Rebate Application
• Residential Weatherization Rebate Application
• Residential Air Sealing Installation Certificate
• Residential HVAC Rebate Application
• Residential Duct Sealing Installation Certificate
• New Construction Rebate Application
• Solar Photovoltaic Rebate Program
• Rebate Assignment Form

Commercial

• FY17/FY18 Commercial Rebates Chart
• Commercial & Industrial Lighting Rebate Application
• Commercial Electronic Rebate Application
• Commercial HVAC Rebate Application
• Commercial Appliance Rebate Application
• Commercial Refrigeration Rebate Application
• Commercial & Industrial Custom Project Rebate Application
• Solar Photovoltaic Rebate Program
• Rebate Assignment Form