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City of Ukiah Civic Center

Utility Services & Billing

The Customer Service branch of the City of Ukiah Finance Department handles the service setup, disconnect, and billing for electric, water, sewer, and solid waste disposal and recycling services. Please contact Customer Service with any questions related to these services. Once solid waste disposal and recycling services have started, non-billing related questions should be directed to Ukiah Waste Solutions at 707-234-6421.

How to Setup City of Ukiah Residential/Commercial Service
and Pay Utility Bills During Civic Center Closure
(Electric, Water, Sewer, and Garbage)

Customer Service

Site Address: 300 Seminary Avenue
Business Hours: M-F 8:00 a.m. to 5:00 p.m.
Phone: (707) 463-6228
Fax: (707) 463-6204

Report Street Light Problems–>

24-Hour Power Outage Hotline:
(707) 463-6288

Utility Shutoff Suspension

The City of Ukiah will not be performing any utility shutoffs on delinquent utility accounts during the COVID-19 City Hall closure. We are committed to working with our customers during this unprecedented time. Please contact our customer service department directly at
(707) 463-6228.

Pay Your Bill

City of Ukiah Online Bill PayClick Here to Pay Your City Bill Online

City of Ukiah Online Bill Pay
The City of Ukiah’s online payment site, hosted by Paymentus Corporation, is an easy way to pay all your city bills: electric, water, sewer, solid waste, and parking permits. Click here to get started.

EasyPay

When you enroll in EasyPay, your bank will automatically deduct funds from your checking account to pay your Ukiah utility bills. You won’t have to worry about missing payments if you are away on a trip. Save time and money! Apply today: Easy Pay Authorization Form

Drop Box

City Of Ukiah Drop Box LocationsPayments for utility accounts can be placed in one of the drop box locations indicated on the map in Red. Payments will be picked up daily from drop boxes after 8:00 a.m. and posted to utility accounts the same day.

All Cash payments should be placed in blue envelopes along with payment stub. Please write the Customer name, address, Customer number, and Amount Paid in the upper left corner of the envelope. If you do not have the payment stub or customer number, you must provide the address where service is provided in order for the payment to be properly posted. All cash payments must be placed in the Drop Box located at the Community Services Building located at 411 W. Clay St. Do not place cash payments in green drop box on Seminary Avenue.

Phone or Online Payments

You can also make payments over the phone by check, debit or credit card by calling 1-866-570-8871 or online. All payments made before 5:00 p.m. will be posted the same day.

Payment Arrangements

If you need more time to pay your bill or wish to arrange a payment plan, please call our office at (707) 463-6228 or stop by for a personal consultation. We can also provide financial assistance for energy bills to eligible households.

Service

Frequently Asked Questions

 

How to Setup City of Ukiah Residential Services

Electric, Water, Sewer, and Garbage
  • Complete the Residential Utility Application and/or the Residential Solid Waste Application.
  • Bring a photo ID and the completed application(s) to the Ukiah Civic Center at 300 Seminary Avenue between 8:00-5:00 M-F. If you are renting or leasing your residence, you must also bring a copy of your rental/lease agreement. All persons 18 years or older on the rental/lease agreement must be on the services application.
  • A credit check will be run to determine the deposit required to open your account. Deposits range from $165-$235 for a rented/leased residence; no deposit is required for an owner occupied residence. Deposits will be refunded after a year of good payment history (i.e. 2 or fewer late payments).
  • A non-refundable service charge of $15 for electric service and $15 for water service will be charged when setting up these services.

How to Move Services to a New Residence

  • Complete the Residential Utility Application and/or the Residential Solid Waste Application.
  • Bring a photo ID and the completed application(s) to the Ukiah Civic Center at 300 Seminary Avenue between 8:00-5:00 M-F. If you are renting or leasing your residence, you must also bring a copy of your rental/lease agreement. All persons 18 years or older on the rental/lease agreement must be on the services application.
  • A credit check may be run to determine if a new deposit is required. Existing deposits for accounts in good standing can be transferred to the new account. Deposits range from $165-$235 for a rented/leased residence; no deposit is required for an owner occupied residence. Deposits will be refunded after a year of good payment history (i.e. 2 or fewer late payments).
  • A non-refundable service charge of $15 for electric service and $15 for water service will be charged when setting up these services.

How to Discontinue Services

  • You may cancel services between 8:00-5:00 M-F either in person at the Ukiah Civic Center at 300 Seminary Avenue or via phone (707) 463-6228.
  • Any remaining deposits on your account will be applied to the final bill.
  • Any remaining credit balance on your account (including deposits) can be transferred to another account or will be refunded to you via a check within 7-10 days. If your credit balance is $50 or less, you can come into the Civic Center and request a cash refund.

How to Setup Commercial Services

Electric, Water, Sewer, and Garbage
  • For electric, water, and sewer service complete the Commercial Utility Application.
  • Bring a photo ID and the completed application(s) to the Ukiah Civic Center at 300 Seminary Avenue between 8:00-5:00 M-F. If you are renting or leasing your place of business, you must also bring a copy of your rental/lease agreement. All persons 18 years or older on the rental/lease agreement must be on the services application.
  • A credit check will be run to determine the deposit required to open your account. Deposits range from $165-$235 for a rented/leased location; no deposit is required for an owner occupied location. Deposits will be refunded after a year of good payment history (i.e. 2 or fewer late payments).
  • A non-refundable service charge of $15 for electric service and $15 for water service will be charged when setting up these services.
  • Commercial garbage service is setup directly through Ukiah Waste Solutions. You can contact them at 707-234-6400.

Does the City Facilitate Composting?

Yes! The City of Ukiah and Ukiah Waste Solutions make it easy to recycle your food and yard waste. Check out the details.

How do I report a power outage or get information about a current outage?

24-Hour Power Outage Hotline: 707-463-6288

Call 707-463-6288 24 hours a day to report a power outage or to get information and updates about repairs during a power outage.

How do I report problems with a street light?

Use the Street Light Problems web submission form or the iWorQ smartphone app to report problems with street lights within the city.

Assistance

Energy Bill Assistance ProgramsUkiah Energy Assistance Programs

 

Ukiah C.A.R.E.S. Programs

City Assistance for Relief through Energy Support – C.A.R.E.S is an extension of the Salvation Army R.E.A.C.H. Program. The City of Ukiah has three different programs that help with financial assistance for electric utility bills to eligible households. Customers can call the Salvation Army office at (707) 468-9577 to apply for assistance.

Senior Citizen Monthly Discount
  • A credit of $40, $30, or $20 per month is applied toward electric charges to eligible Senior households.
  • The City of Ukiah utility bill must be in the Senior’s name.
  • The Senior must be 62 years of age or older to qualify.
  • Customers with a gross income of up to 200% or less of the current Federal Poverty Guidelines may apply for assistance.
  • The City of Ukiah Customer Service Department provides customers with the proper printouts of their account.
  • Benefits appear as credit on the monthly utility bill.
Non-Senior Household Monthly Discount
  • A credit of $30, $20, or $10 per month is applied toward electric charges to eligible households.
  • Customers with a gross income of up to 200% or less of the current Federal Poverty Guidelines may apply for assistance.
  • Benefits appear as credit on the monthly utility bill.
Low-Income Energy Efficient New Construction Housing Incentives

Incentives are available to qualified developers/contractors for incorporating energy efficient designs at least 5% above Title 24 minimums into new, low-income housing projects.

  • Energy savings must exceed Title 24 requirements by at least 5%.
  • Energy savings must be documented on one or more Title 24 Certificates of Compliance.
  • Rebate is $100 per percent over Title 24 minimum.
  • Rebate(s) will not exceed 100% of incremental cost or $2000 per living unit.
  • Completed application, Title 24 Certificate(s) of Compliance, a copy of Title 24 Report, and a completed IRS W-9 Form must be submitted prior to start of construction.
Ukiah C.A.R.E.S. Information and Applications
C.A.R.E.S. Program Credits and Rebate Details

CARES Program Credits And Rebate Details
 

Home Energy Assistance Program – H.E.A.P.

North Coast Energy Services offers utility bill assistance once per year to low income households on a non-emergency basis. Contact them for pre-qualification over the phone at (707) 463-0303.

 

Assistance for Households with Life Support Equipment

Individuals with life support equipment can request to receive assistance for the cost of electricity by completing an application for Medical Baseline Assistance. Upon approval, an additional baseline allowance of 500 kWh to 1000 kWh, for qualified life support needs, is added to the customer’s current baseline. To receive this additional baseline allowance the customer must complete the front side of the application and then take it to their physician. The treating physician must complete and sign the back side of the application. The physician mails the completed application to the City of Ukiah for approval.

Applications

City Services Applications and Forms

Rates

Current Rates

Electric

 

Water

 

Sewer

 

Solid Waste Disposal

Fees

Notification Process and Fees

Notice And Fees Infographic Disconnection Suspension
All bills are due and payable upon presentation. Your account is considered Past Due 25 days from issuance of the initial bill. A Delinquency Notice will be issued (with a $5.00 late fee) 7-10 days later. If you do not pay the delinquent amount within 7 days, a Final Notice will be issued and a $5.00 late fee will be assessed on the account.

If the bill remains unpaid 52 days after the initial bill has been issued, you will receive a phone call to discuss your account. If phone contact cannot be made, an orange 48 Hour Final Notice flyer will be delivered to the service address. If the account is not paid by the due date on the orange 48 Hour Final Notice flyer, a $25.00 late fee will be added to your account. If your account is not brought current, your electricity may be disconnected 54 days after the initial bill has been issued. After that time you will be required to pay the TOTAL DUE on your account before service will be restored, in addition to the following:

  • Disconnection Processing Fee: $55.00
  • Reconnection Fee: $25.00 (during normal business hours) -OR- $75.00 (after 5:00 p.m.)
  • Electric Deposit: Two times average monthly bill ($150.00 minimum)

Rebates

Customer Rebate Programs and Forms

Holiday Light Rebate 250x97

Residential

Commercial

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