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City Departments

Upcoming Events
Jun
5
Mon
5:30 pm Tree Advisory Group (TAG) @ City of Ukiah Civic Center
Tree Advisory Group (TAG) @ City of Ukiah Civic Center
Jun 5 @ 5:30 pm – 6:30 pm
Tree Advisory Group (TAG) @ City of Ukiah Civic Center | Ukiah | California | United States
TAG is a volunteer organization dedicated to the enhancement of the urban forest in Ukiah. TAG advises the City of Ukiah on issues such as tree care, planting, and education. They also champion City tree programs (e.g. the Landmark Tree … Continue reading
City of Ukiah Civic Center

Utility Services & Billing

The Customer Service branch of the City of Ukiah Finance Department handles the service setup, disconnect, and billing for electric, water, sewer, and solid waste disposal and recycling services. Please contact Customer Service with any questions related to these services. Once solid waste disposal and recycling services have started, non-billing related questions should be directed to Ukiah Waste Solutions at 707-234-6421.

City of Ukiah 24-Hour Power Outage Hotline 707-463-6288Customer Service

Site Address: 300 Seminary Avenue
Business Hours: M-F 8:00 a.m. to 5:00 p.m.

Phone: (707) 463-6228
Fax: (707) 463-6204


Pay Your Bill

City of Ukiah Online Bill PayClick Here to Pay Your City Bill Online

City of Ukiah Online Bill Pay
The City of Ukiah’s online payment site, hosted by Paymentus Corporation, is an easy way to pay all your city bills: electric, water, sewer, solid waste, and parking permits. Click here to get started.

EasyPay

When you enroll in EasyPay, your bank will automatically deduct funds from your checking account to pay your Ukiah utility bills. You won’t have to worry about missing payments if you are away on a trip. Save time and money! Apply today: Easy Pay Authorization Form

Drop Box

Save the stamp. If you prefer to pay your bill in person, two drop boxes are located at the Civic Center. One is outside for easy drive-by access and another is in the foyer.

Payment Arrangements

If you need more time to pay your bill or wish to arrange a payment plan, please call our office at (707) 463-6228 or stop by for a personal consultation. We can also provide financial assistance for energy bills to eligible households.


Service

Frequently Asked Questions

 

How to Setup City of Ukiah Residential Services

Electric, Water, Sewer, and Garbage
  • Complete the Residential Utility Application and/or the Residential Solid Waste Application.
  • Bring a photo ID and the completed application(s) to the Ukiah Civic Center at 300 Seminary Avenue between 8:00-5:00 M-F. If you are renting or leasing your residence, you must also bring a copy of your rental/lease agreement. All persons 18 years or older on the rental/lease agreement must be on the services application.
  • A credit check will be run to determine the deposit required to open your account. Deposits range from $165-$235 for a rented/leased residence; no deposit is required for an owner occupied residence. Deposits will be refunded after a year of good payment history (i.e. 2 or fewer late payments).
  • A non-refundable service charge of $15 for electric service and $15 for water service will be charged when setting up these services.

How to Move Services to a New Residence

  • Complete the Residential Utility Application and/or the Residential Solid Waste Application.
  • Bring a photo ID and the completed application(s) to the Ukiah Civic Center at 300 Seminary Avenue between 8:00-5:00 M-F. If you are renting or leasing your residence, you must also bring a copy of your rental/lease agreement. All persons 18 years or older on the rental/lease agreement must be on the services application.
  • A credit check may be run to determine if a new deposit is required. Existing deposits for accounts in good standing can be transferred to the new account. Deposits range from $165-$235 for a rented/leased residence; no deposit is required for an owner occupied residence. Deposits will be refunded after a year of good payment history (i.e. 2 or fewer late payments).
  • A non-refundable service charge of $15 for electric service and $15 for water service will be charged when setting up these services.

How to Discontinue Services

  • You may cancel services between 8:00-5:00 M-F either in person at the Ukiah Civic Center at 300 Seminary Avenue or via phone (707) 463-6228.
  • Any remaining deposits on your account will be applied to the final bill.
  • Any remaining credit balance on your account (including deposits) can be transferred to another account or will be refunded to you via a check within 7-10 days. If your credit balance is $50 or less, you can come into the Civic Center and request a cash refund.

How to Setup Commercial Services

Electric, Water, Sewer, and Garbage
  • For electric, water, and sewer service complete the Commercial Utility Application.
  • Bring a photo ID and the completed application(s) to the Ukiah Civic Center at 300 Seminary Avenue between 8:00-5:00 M-F. If you are renting or leasing your place of business, you must also bring a copy of your rental/lease agreement. All persons 18 years or older on the rental/lease agreement must be on the services application.
  • A credit check will be run to determine the deposit required to open your account. Deposits range from $165-$235 for a rented/leased location; no deposit is required for an owner occupied location. Deposits will be refunded after a year of good payment history (i.e. 2 or fewer late payments).
  • A non-refundable service charge of $15 for electric service and $15 for water service will be charged when setting up these services.
  • Commercial garbage service is setup directly through Ukiah Waste Solutions. You can contact them at 707-234-6421.

Does the City Facilitate Composting?

Yes! The City of Ukiah and Ukiah Waste Solutions make it easy to recycle your food and yard waste. Check out the details.

How do I report a power outage or get information about a current outage?

24-Hour Power Outage Hotline: 707-463-6288

Call 707-463-6288 24 hours a day to report a power outage or to get information and updates about repairs during a power outage.


Assistance Programs

Energy Bill Assistance ProgramsUkiah Energy Assistance Programs

 

Ukiah C.A.R.E.S. Programs

City Assistance for Relief through Energy Support – C.A.R.E.S is an extension of the Salvation Army R.E.A.C.H. Program. The City of Ukiah has three different programs that help with financial assistance for electric utility bills to eligible households. Customers can call the Salvation Army office at (707) 468-9577 to get pre-qualified over the phone.

Temporary Emergency Assistance
  • A benefit of up to $350 is available each twelve-month period to an eligible household toward the electric charges on their City utility bill.
  • Eligibility is based on 200% of gross annual income of the current Federal Poverty Guidelines.
  • The City of Ukiah Customer Service Department provides customers with the proper printouts of their account.
  • Non-electric charges must be paid prior to receiving any benefit.
Senior Citizen Monthly Discount
  • A credit of up to $40.00 is applied toward electric charges each month to eligible Senior households.
  • The City of Ukiah utility bill must be in the Senior’s name.
  • The Senior must be 62 years of age or older to qualify.
  • Eligibility is based on 200% of gross annual income of the current Federal Poverty Guidelines.
  • The benefit shows as a credit on each monthly bill for a total savings of $480.00 each year.
Non-Senior Household Monthly Discount
  • A credit of up to $30.00 is applied toward electric charges each month to eligible households.
  • Eligibility is based on 200% of gross annual income of the current Federal Poverty Guidelines.
  • The benefit shows as a credit on each monthly bill for a total savings of $360.00 each year.
Ukiah C.A.R.E.S. Information and Applications

 

Home Energy Assistance Program – H.E.A.P.

North Coast Energy Services offers utility bill assistance once per year to low income households on a non-emergency basis. Contact them for pre-qualification over the phone at (707) 463-0303.

 

Assistance for Households with Life Support Equipment

Individuals with life support equipment can request to receive assistance for the cost of electricity by completing an application for Medical Baseline Assistance. Upon approval, an additional baseline allowance of 500 kWh to 1000 kWh, for qualified life support needs, is added to the customer’s current baseline. To receive this additional baseline allowance the customer must complete the front side of the application and then take it to their physician. The treating physician must complete and sign the back side of the application. The physician mails the completed application to the City of Ukiah for approval.


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