Contact Us

Phone: 707-463-6226

E-mail: Utilities Customer Service Contact Form

Applications and Rates

Convenient Payment Plans and Services

Payment Arrangements
If you need more time to pay your bill or wish to arrange a payment plan, just call our office at 707-463-6226 or stop by for a personal consultation.

Drop Box
Don't like to wait in line? If you prefer to pay your bill in person, two drop boxes are located at the Civic Center. One is outside for easy drive by access and another is in the foyer.

EasyPay
When you enroll in EasyPay, your bank will automatically deduct funds from your checking account to pay your Ukiah utility bills. You won't have to worry about missing payments if you are away on a trip. Save time and money! Apply today:

EasyPay Authorization Agreement (PDF* 42K)

Assistance for Low and Fixed Income Households

Ukiah C.A.R.E.S. Discounts & Assistance Programs
Low income families and Senior Citizens can receive help paying their utility bill. Emergency financial assistance is available for City residents who need temporary help paying their monthly utility bill. Eligible seniors and non-senior families can get monthly discounts provided through discount rates.

Ukiah C.A.R.E.S. Programs Information (PDF* 104k)
Ukiah C.A.R.E.S. Senior Discount Rate Application (PDF* 12k)
Ukiah C.A.R.E.S. Discount Rate Application (non-senior) (PDF* 111k)

More Financial Assistance for Utility Bills (PDF* 512k)

Assistance for Households with Life Support Equipment

Individuals with life support equipment can request to receive  assistance for the cost of electricity by completing an application for Medical Baseline Assistance. Upon approval, an additional  baseline allowance of  500 kWh to 1000 kWh, for qualified life support needs, is added to the customer's current baseline. To receive this additional baseline allowance the customer must complete  the front side of the application and then take it  to their physician. The treating physician must complete and sign the back side of the application. The physician mails the completed application to the City of Ukiah for approval.

Energy Conservation Information

Learn how your energy usage affects your monthly bill. Helpful efficiency tips and information to assist with identifying high energy and water consumption culprits for both residential and commercial customers can be found below.

The City of Ukiah encourages energy conservation and has established the City of Ukiah Energy Conservation Program. View the conservation program information and application below.

Call our offices with your conservation questions: 707-463-6228.

Visit the following page for a complete list of Utility Department PDF downloads:

All Utilities Deparment Downloads